Exchange and return policy
Lil Artist LLC is committed to providing the best shopping experience for our customers. We believe in transparency and respect for consumer rights. Therefore, we have prepared our Exchange and Return Policy, which details the procedures to be followed for exchanging or returning products purchased in our store.
- Deadline for Exchange or Return
1.1. The period for exchanging or returning products is 7 (seven) calendar days, counted from the date of receipt of the order.
- Conditions for Exchange or Return
2.1. For the exchange or return to be accepted, the product must be in the following conditions:
a) It must not show signs of use, accidental damage, modification or alteration; b) It must be accompanied by the original packaging, manuals, accessories and all items that were supplied with the product; c) Must have the original label affixed to the product; d) The product must not be damaged by misuse.
2.2. If the product is outside the conditions mentioned above, Lil Artist LLC reserves the right not to accept the exchange or return, and may resend the product to the customer without prior consultation.
- Exchange or Return Procedure
3.1. If you wish to make an exchange or return, please contact us through the following channels:
E-mail: contato.artistinha@gmail.com Phone: +55 (21) 96085-4973
3.2. When contacting us, please provide the reason for the exchange or return, order number, product name and your contact information.
3.3. After we receive your request, we will provide you with the necessary guidelines to complete the exchange or return process.
- Available Options
4.1. Exchange: If you want to exchange the product for another of the same value, you can choose a new item from our catalogue. The exchange will be subject to stock availability.
4.2. Return: If you choose to return, you will be entitled to receive a full refund of the amount paid for the product. Refunds will be made to the payment method used for the original purchase.
- Shipping costs
5.1. Shipping costs for exchanging or returning the product will be the responsibility of the customer, except in cases where the product has a manufacturing defect or error on the part of Lil Artist LLC.
- Final considerations
6.1. Lil Artist LLC reserves the right to refuse to exchange or return the product if the terms and conditions set forth in this policy are not met.
6.2. In cases of doubts or situations not foreseen in this policy, please contact us so that we can assist you in the best possible way.
Thank you for choosing Lil Artist LLC. We are available to serve you and offer an excellent service.
Yours sincerely,
Lil Artist LLC Contact: contato.artistinha@gmail.com Phone: +55 (21) 96085-4973